When you sign up for an OnnoRokomSMS account, we will send you a temporary password by SMS to use when you first log-in to your account. If you are yet to receive your SMS, there are a number of steps you can take to troubleshoot or resolve the issue.
1. Is your mobile phone in reception range and switched on?
Please ensure that you have your mobile with you, that it has mobile reception, is switched on and able to receive SMS messages. If your phone is not able to receive any messages due to one of these issues, check first to ensure it is working and wait for your SMS password to arrive.
2. Did you enter your mobile number in international format?
Our system will attempt to deliver an SMS password to the number you provided during sign up. If this number is formatted incorrectly, OnnoRokomSMS will not be able to deliver your the SMS password correctly. For example, if your phone number is +8801841336333, then:
Incorrect: +8801841336333 Or 8801841336333
3. Did you enter your mobile number correctly?
Typos do happen! Is possible that your mobile number was incorrectly entered during sign up? If you think this may be the case please contact our support team who will be able to check this for you and update your number. When contacting support, please be sure to include your username, and actual mobile number to the support team check for any potential issues.
4. Please wait for few minutes to see if the delivery is resolved.
Once you have successfully completed the sign up form, your SMS password is instantly sent to the carrier network. On rare occasions, upstream issues outside of OnnoRokomSMS's control can lead to minor SMS delays. Please try waiting few minutes to check if message delivery has been delayed.
5. Contact OnnoRokomSMS support.
If you have still been unable to receive your SMS password, our friendly OnnoRokomSMS support team will be happy to help resolve the issue as quickly as possible. Make sure to provide your mobile phone number when contacting support team.