General Query

Answer: The cost will be calculated as per SMS charge mentioned in the price plan.

Answer: No, All prices are including VAT and other expencess.

Answer: By using Unicode, OnnoRokomSMS is able to support any written text that is part of the Unicode character set. This include an extremely comprehensive list of scripts from around the world. Please note that for a message to display, the destination handset you are sending to must also support the Unicode characters you have included. If you would like to read more information on Unicode, please refer to the article.

Answer: What is a Unicode Standard?
Unicode standard is a type of character encoding system designed for consistency in the computing industry. The unicode system is able to handle large variety of characters beyond the basic Latin alphabet (A-Z), in order to support a wide range of languages and technical symbols.

Answer: What is a Unicode Message?
A unicode message is a message that is encoded using the Unicode standard. Any message that contains even a single Unicode character must be encoded in this way in order to display properly the Unicode characters properly.

Answer:Mobile phone numbers need to be entered in domestic format instead of standard format.
E.g. Standard Format: +88018xxxxxxxx
Domestic Format: 018xxxxxxxx

Answer: Registering for an account is free and takes a few minutes. Please visit https://www.onnorokomsms.com Or https://panel.onnorokomsms.com/client/DemoRegistration. Once you registered a password will be SMS'ed to your cell phone. This password will be asked when you first log-in to your account.

Answer: When you sign up for an OnnoRokomSMS account, we will send you a temporary password by SMS to use when you first log-in to your account. If you are yet to receive your SMS, there are a number of steps you can take to troubleshoot or resolve the issue.

1. Is your mobile phone in reception range and switched on?
Please ensure that you have your mobile with you, that it has mobile reception, is switched on and able to receive SMS messages. If your phone is not able to receive any messages due to one of these issues, check first to ensure it is working and wait for your SMS password to arrive.

2. Did you enter your mobile number in international format?
Our system will attempt to deliver an SMS password to the number you provided during sign up. If this number is formatted incorrectly, OnnoRokomSMS will not be able to deliver your the SMS password correctly. For example, if your phone number is +8801841336333, then:
Incorrect: +8801841336333 Or 8801841336333
Correct: 01841336333

3. Did you enter your mobile number correctly?
Typos do happen! Is possible that your mobile number was incorrectly entered during sign up? If you think this may be the case please contact our support team who will be able to check this for you and update your number. When contacting support, please be sure to include your username, and actual mobile number to the support team check for any potential issues.

4. Please wait for few minutes to see if the delivery is resolved.
Once you have successfully completed the sign up form, your SMS password is instantly sent to the carrier network. On rare occasions, upstream issues outside of OnnoRokomSMS's control can lead to minor SMS delays. Please try waiting few minutes to check if message delivery has been delayed.

5. Contact OnnoRokomSMS support.
If you have still been unable to receive your SMS password, our friendly OnnoRokomSMS support team will be happy to help resolve the issue as quickly as possible. Make sure to provide your mobile phone number when contacting support team.

Answer: Typically messages are delivered within few seconds, usually even faster. The best is to test it for yourself.

Payment Query

Answer: Yes. You will get back the money but not instantly. At the end of the year after financial analysis, we will add them to your SMS panel.

Answer: No. You will be able to get the exact amount as your credit which you will pay to our bkash merchant account.

Answer: First, check your bKash balance whether the amount was deducted or not. If you find that amount has been deducted, call bKash helpline 16247 and ask for the transaction ID.

Answer: First, be confirm that the transaction ID you are submitting is correct. After the first three wrong attempts, you have to wait 30 minutes before the fourth one. So. please carefully submit your transaction ID.

Answer: You can purchase credits only through bKash payment system.

SMS Query

Answer: Yes. To get mask in your organization name, you have to send a minimum 30,000 SMS per month and come to an agreement with us that you will continue the SMS quantity for next one year.

Answer: Sorry. We provide conditional masks, only in the organization name.

Answer: Multiple mobile numbers will be shown as sender ID of non-mask SMS.

Developer Query

Answer: If you want to send sms by using API, first Login OnnoRokomSMS user panel, then active API and add IP address (Max 10)[Comma Sepreated (,)] or Allow any IP. For more details visit document .

Answer: Yes, our API integration facility is free to use. If you want, we will implement SMS API to your Application.

Answer:Yes, please see WP Plugin url & read following instructions to install WP Plugin.